FAQ's about the Continence Clinic

1) Who can benefit from treatment at the clinic?
2) What is an incontinence evaluation and what does it consist of?
3) How to access care at the Continence Clinic?
4) Will Insurance cover the treatments offered?

Q: Who can benefit from treatment at the Continence Clinic?
A: Anyone who is experiencing the loss of bladder control can benefit from our services. This includes people who live independently or those being cared for in assisted living centers, nursing homes or at home. People who have: Loss of urine when coughing, sneezing, laughing or lifting. Loss of urine when changing positions or from temperature changes. Leakage of urine that occurs with or without urgency as well as with little warning or no time to make it to the bathroom. Urgency and frequency of urination with or without the fear of losing urine. Frequent bladder infections Dribbling throughout the day that goes unnoticed except for wetness and odor. Waking up at night frequently to urinate or already wet upon waking. Pain during urination.

Q: What is an incontinence evaluation and what does it consist of:
A: A person who wishes to be treated for bladder control problems at the Continence Clinic must first have a thorough evaluation by one of our highly trained physicians or mid level providers to correctly diagnose the problem and form an appropriate treatment plan. An evaluation includes a complete review of past urological history, urination habits and patterns including: A history of the person’s symptoms and any related health issues. A review of all medications. A focused physical examination. Special studies to evaluate bladder function including the storage and emptying, if indicated. Special studies of the pelvic floor muscles, if indicated. Urine and blood tests as indicated. Upon completion of this comprehensive evaluation, the provider will work with patient to determine the most appropriate treatment plan.

Q: How to access care at West Shore Urology and the Continence Clinic?
A person can access care at the continence either through referral from their primary care provider (PCP) or by self referral. Your insurance company may require a referral from your PCP. Otherwise, you can call our office and make an appointment with one of our highly trained providers. If you are unsure if you need a referral, contact your insurance company. Once you are a patient here, our office staff will attempt to obtain prior authorization if required for any of the treatment options.

Q: Will insurance cover the treatments offered:
The treatment options offered at the clinic are covered by most insurance; however insurance policies differ from individual to individual and may not cover every treatment option offered. Our office staff will help you determine if the treatment prescribed is a covered benefit. They will work to obtain insurance preauthorization if indicated. If a certain treatment is not a covered benefit, your WSU provider will determine an alternative course of treatment for your particular problem.